FAQ
Frequently Asked Questions (FAQ)
Welcome to Blitce's FAQ section! We’ve compiled answers to commonly asked questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Blitce?
A: Blitce is an online store specializing in stylish and cozy cardigan sweaters and kids' sweaters. Our collection features unique designs, including trendy cardigan sweaters, vibrant kids' sweaters, and the latest New Arrivals. At Blitce, we celebrate creativity, quality, and comfort, offering sweaters that bring joy and warmth to every wardrobe.
Q: What materials are your sweaters made from?
A: Our sweaters are made from high-quality, soft cotton, wool blends, and other premium fabrics chosen for their durability, comfort, and rich texture. Each piece is crafted to ensure long-lasting style and warmth.
Q: How can I contact Blitce's customer support?
A: You can reach out to our customer support team by visiting the "Contact Us" section on our website or emailing us at support@blitce.com. We’re always here to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Blitce?
A: To place an order, browse our website, select the items you’d like, and proceed to checkout. Follow the instructions to complete your purchase.
Q: When will my order be shipped?
Transit Time: Orders will typically arrive within 6 to 9 business days (Monday to Friday).
Handling Time: Orders will be processed and prepared for shipment within 1 to 3 business days (Monday to Friday).
Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed the following business day.
Total Delivery Time: The total delivery time, including both handling and transit time, is typically 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through the “Track Your Order” page on our website. This page will provide up-to-date tracking information for your purchase.
Q: What payment methods does Blitce accept?
A: We accept the following payment methods:
Credit and Debit Cards
- PayPal
- Venmo
RETURNS AND EXCHANGES
Q: What is Blitce's return policy?
A: We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more information.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the “Contact Us” page or email us at support@blitce.com.
Contact Information
Business name: Blitce
Chat Support: 24/7
Business Hours: 9:00 AM to 4:00 PM (Monday to Friday)
Business Contact: +1 (847) 635-9500
Business Mail: Support@blitce.com
Business Address: 4915 W Belle Plaine Ave #2, Chicago Illinois 60641, United States